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How are my flowers delivered?

We use Royal Mail Tracked 24 for our Nationwide service and Pedal me bicycle courier for our London deliveries.

When using Royal Mail Tracked 24, you will receive a confirmation email with a track and trace code so you can easily follow your flowers' journey.

Do I need to be at home for the delivery?

No need! Our flower boxes fit through most UK letterboxes, and when it is not the case, our courier will leave your flowers safely near your door.

The boxes look very slimline – will the flowers arrive intact?

Yes! The flowers we send fit snugly into the box. Coming directly from the farm, they are often still in bud; this will help them last the longest possible time and give you the whole experience.

My delivery has not arrived. What should I do?

We're sorry to hear this! Please us on 07311 542 642 (WhatsApp) or by email studio@cereusnights.com, and we will find out what's happened and correct the issue. So don't worry, we've got you!

I ordered a vase with my flowers but didn't receive it. What should I do?

Please get in touch! We'll check your track & trace link for Royal Mail deliveries, or if your order is within the London area, we check with our bicycle courier to see what's happened. Please us on 07311 542 642 (WhatsApp) or by email studio@cereusnights.com.

My vase arrived broken. What should it do?

We're so sorry your vase has arrived broken! Don't worry, pleasePlease get in touch! We'll check your track & trace link for Royal Mail deliveries, or if your order is within the London area, we check with our bicycle courier to see what's happened. take a picture of the broken vase and contact us on 07311 542 642 (WhatsApp) or by email studio@cereusnights.com

We will arrange a replacement vase to send to you on our first available date. We're very proud of our simple The Cereus Standard, it took much deliberation, and we hope when you receive your replacement vase, it's worth the wait!

What if my flowers are damaged/don't seem to be fresh?

We're learning all the time, we're a new company, and your happiness is our priority. So please get in touch, and we'll make sure to find a satisfactory solution.

Contact us on 07311 542 642 (WhatsApp) or by email studio@cereusnights.com